Cancellation & Refund Policy

At Techwara LLP("Techwara", "we", "us", or "our"), we strive to deliver world-class digital software engineering, rapid MVP sprints, and turnkey digital platforms.

Because digital software engineering and bespoke design involve substantial resource allocation, specialized engineering time, and custom infrastructure provisioning from day one, this Cancellation and Refund Policy transparently outlines our terms for order cancellations, milestone disputes, and refund eligibility.

A. Advance Deposits (Pre-Kickoff)

If a Client requests cancellation in writing prior to project kickoff and before any engineering sprint or design discovery has begun, Techwara will refund the initial deposit minus a standard 10% administrative and payment gateway processing fee.

B. Active Milestone Stages

Once project discovery, UI/UX architecture, or software development has commenced, fees paid for completed or active milestones are strictly non-refundable. If a project is cancelled mid-milestone by the Client:

• The Client shall be billed prorated for actual engineering hours and assets produced up to the formal cancellation date.
• Any unearned portion of advance milestone funds will be returned to the Client.
• All completed design files, source code commits, and project documentation created up to the date of cancellation will be handed over to the Client upon settlement of due invoices.

Our dedicated 14-Day MVP program allocates full-time senior engineers exclusively to your sprint:

• Cancellations requested within forty-eight (48) hours of contract signing and before sprint kickoff are eligible for a full refund minus gateway charges.
• Once the sprint enters active development (Day 3 onwards), payments are non-refundable due to dedicated engineering lock-in.
• If Techwara fails to deliver the agreed core MVP scope within the contractually committed sprint window (excluding delays caused by client asset provision or scope revisions), the Client is entitled to a prorated refund or complimentary sprint extension at their election.

For pre-built, turnkey software packages (such as our hyper-local Grocery Platform and property management solutions):

• Setup & Deployment Fee: Non-refundable once custom brand configuration, domain mapping, or server environment provisioning has commenced.
• License Fees: One-time perpetual software license fees are non-refundable once source code access or proprietary builds have been transferred.
• Live Product Demonstration: We offer complete end-to-end interactive demos prior to purchase to ensure the solution satisfies all your operational workflows before entering into a commercial agreement.

Monthly maintenance and dedicated engineering retainer plans may be cancelled at any time by providing at least fourteen (14) days written notice prior to the start of the subsequent billing cycle. Retainer fees for the current active month are non-refundable.

When an approved refund is authorized by Techwara:

• Refunds are processed strictly back to the original payment source (bank account, credit/debit card, or UPI ID) used during the transaction.
• Processing typically takes five (5) to seven (7) business days depending on banking and gateway processing networks.
• A formal credit note and transaction confirmation will be emailed to the Client upon issuance.

To request a project cancellation or discuss refund eligibility, please submit a formal written notice detailing your project contract ID and reason for cancellation to: